Refund Policy

At AromaOrganix Haircare Skincare, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, you may be eligible for a refund, subject to the following conditions:

1. Eligibility: To qualify for a refund, you must request it within 14 days of receiving your order.

2. Product Condition: Returned products must be unused, in their original packaging, and in the same condition as when you received them.

3. Return Process: To initiate a refund request, please contact our customer support team. They will guide you through the return process and provide you with the necessary instructions.

4. Refund Processing: Once we receive and inspect the returned items, we will process the refund. Please note that the refund amount will exclude any shipping charges paid during the purchase.

5. Timeframe: Refunds will be processed within 5-7 business days from the date we receive the returned products. The exact timeframe for the amount to reflect in your account may vary depending on your payment method and financial institution.

6. Non-Refundable Items: Some items may not be eligible for a refund due to hygiene or safety reasons. These include but are not limited to personal care products such as cosmetics, skincare, and haircare items.

If you have any questions or need further assistance regarding our shipping and refund policies, please don't hesitate to contact our customer support team. Thank you for choosing AromaOrganix Haircare Skincare!

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