At AromaOrganix Haircare Skincare, we strive to provide you with a seamless and efficient shipping experience. Please read our shipping policy below for a better understanding of our delivery process:

1. Order Processing: Once you place an order, our team will process it within 1-2 business days. We aim to dispatch all orders as quickly as possible.

2. Delivery Time: The delivery time may vary based on your location. Typically, orders are delivered within 3-7 business days from the date of dispatch. Please note that delivery times may be affected by unforeseen circumstances, such as natural disasters or public holidays.

3. Shipping Charges: Standard Delivery charges apply.

4. Tracking Information: Once your order is dispatched, we will provide you with a tracking number via email. You can use this number to track the status of your shipment.

5. Delivery Attempts: Our delivery partners will make multiple attempts to deliver your order. If they are unable to deliver the package after a certain number of attempts, it will be returned to us, and we will contact you to arrange a new delivery or refund.

6. Incorrect Address: Please ensure that you provide the correct shipping address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.

7. Undeliverable Packages: In case a package is deemed undeliverable (e.g., incorrect address, recipient unavailable, etc.), we will attempt to contact you for further instructions. If we are unable to establish contact, the order will be cancelled, and a refund will be processed.

Refund Policy

At AromaOrganix Haircare Skincare, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, you may be eligible for a refund, subject to the following conditions:

1. Eligibility: To qualify for a refund, you must request it within 14 days of receiving your order.

2. Product Condition: Returned products must be unused, in their original packaging, and in the same condition as when you received them.

3. Return Process: To initiate a refund request, please contact our customer support team. They will guide you through the return process and provide you with the necessary instructions.

4. Refund Processing: Once we receive and inspect the returned items, we will process the refund. Please note that the refund amount will exclude any shipping charges paid during the purchase.

5. Timeframe: Refunds will be processed within 5-7 business days from the date we receive the returned products. The exact timeframe for the amount to reflect in your account may vary depending on your payment method and financial institution.

6. Non-Refundable Items: Some items may not be eligible for a refund due to hygiene or safety reasons. These include but are not limited to personal care products such as cosmetics, skincare, and haircare items.

If you have any questions or need further assistance regarding our shipping and refund policies, please don't hesitate to contact our customer support team. Thank you for choosing AromaOrganix Haircare Skincare!

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